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Cross Creek Outfitters

Last Updated: [Date]

At Cross Creek Outfitters, we want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help with an easy return and refund process. Please review our policy below for details on how to handle returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: Item must be unused, unwashed, and in the same condition that you received it. Original tags and packaging must be intact.
  • Return Window: Returns must be initiated within 30 days of the purchase date.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Certain items, such as gift cards, clearance items, and personalized products, are not eligible for returns.

2. How to Initiate a Return

  1. Contact Us: Start your return by contacting our customer support team at [email address] or [phone number].
  2. Return Authorization: Once approved, we will provide you with a Return Authorization (RA) number and instructions for sending your item back to us.
  3. Shipping Your Return: Securely package your item and include your RA number inside the package. You are responsible for return shipping costs, except in cases of damaged or defective items.

Please note that items returned without a RA number may not be accepted or may be subject to delays.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. Refunds will be processed to the original payment method within 5–10 business days. You will receive a confirmation email once your refund has been issued.

  • Full Refunds: Refunds for the full purchase amount will be issued for items meeting all eligibility requirements.
  • Partial Refunds: In some cases (e.g., missing original packaging or tags), only a partial refund may be granted at our discretion.

Note: Shipping fees are non-refundable, except in cases of a defective item or an error on our part.

4. Exchanges

If you need to exchange an item for a different size, color, or style, please follow these steps:

  1. Contact Us: Reach out to our team to confirm item availability.
  2. Return the Original Item: Complete the return process for your original item.
  3. Place a New Order: We recommend placing a new order for the desired item to ensure it’s in stock and arrives promptly.

We will process your return and refund for the original item separately.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact our customer support team within 7 days of receiving the item.
  • Provide photos and a description of the damage or defect.
  • We will cover return shipping costs for defective items and offer a replacement or full refund.

6. Non-Returnable and Final Sale Items

Some items are non-returnable or marked as Final Sale, including:

  • Gift Cards
  • Clearance or Sale Items
  • Personalized or Custom Products
  • Intimate Apparel (if applicable)

Please review product descriptions carefully before purchasing.

7. Refunds on Sale Items

Sale items are eligible for return and refund unless marked as Final Sale. Refunds on sale items will be issued at the purchase price at the time of sale.

8. International Returns

For international orders, customers are responsible for return shipping fees, duties, and taxes. Returns must comply with the guidelines above, and refunds will be processed upon receiving the items in good condition. Shipping fees and any additional import taxes paid are non-refundable.

9. Contact Us

For questions or assistance with your return, please reach out to us:

Cross Creek Outfitters